Shipping policy
Shipping Methods and Costs
I offer standard free shipping via AusPost for deliveries within Australia.
Made to Order and Processing Time
Orders are typically processed and shipped within 10 business days of receiving payment. Please note that processing times may be longer for custom orders and during peak periods such as Christmas.
Shipping Times
Delivery times vary depending on the shipping method and your delivery location. Estimated shipping times are as follows:
- Free Standard Shipping: 2-6 business days
Please note that these are estimated delivery times and may be affected by factors beyond my control, such as weather or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery on the AusPost website.
Shipping Restrictions
I currently ship only within Australia. If you are interested in ordering from an international location please contact me and I will see what I can do.
Lost or Stolen Packages
Please be aware that I am not personally responsible for any stolen packages. However If a package is lost or damaged I will do what I can to help by following up with the post office and passing on compensation to you or replacing the item.
Please ensure you enter the correct shipping address to minimize the risk of the mailing service losing your package. I take no responsibility for customers putting in the wrong address where it can also result in a package being lost.
Unclaimed Packages
If your package is unclaimed after unsuccessful delivery attempts or you fail to collect it from a Post Shop or depot and is returned to sender (me), you may be eligible for a refund of your purchased items. But only the purchased item. Postage is NOT eligible to be refunded.
Changes to Shipping Policy
I reserve the right to modify this Shipping Policy at any time. Any changes will be posted on the website, and your continued use of my services after such changes constitutes your acceptance of the modified policy.
Contact Us
If you have any questions or concerns regarding the Shipping Policy, please don't hesitate to contact me via the contact form on the website.